Frequently Asked Questions

  • How do I rent a storage unit?

    Renting is quick and easy. Choose your location, browse available unit sizes, and complete your rental online in minutes from your computer or smartphone. Once you’re set up, you’ll receive your access code and can start moving in.

  • Do I need to visit the office to rent?

    No. Our online rental platform lets you choose your unit, sign your lease, and pay your bill without visiting an office or filling out stacks of paperwork. If you have questions, call us at (570) 550-6301 and we’ll be happy to help.

  • What are your access hours?

    Access hours vary by location. Our Bigler and Pine Grove facilities offer 24-hour access. Our Plains facility offers gate access daily from 6:00 AM to 11:00 PM.

  • What size unit do I need?

    We offer a variety of unit sizes, from small spaces for a few boxes to large units that can fit an entire household. Check out our size guide, or give us a call and we’ll help you find the perfect fit.

  • Do you offer climate-controlled storage?

    Yes. Climate-controlled units are available at our Bigler location. They maintain a consistent temperature, protecting electronics, wooden furniture, documents, antiques, photographs, and leather goods from Pennsylvania’s humidity and freezing winters.

  • Do you have drive-up units?

    Yes. All three locations offer drive-up access, so you can pull your vehicle right up to your unit door to load and unload with ease.

  • How secure are your facilities?

    Your peace of mind is our priority. Our facilities are protected by digital video surveillance and secure gated access, and our website uses SSL encryption to protect your personal and payment information. Our Pine Grove facility also installed new cameras and electronic gate access in July 2024.

  • How do I pay my bill?

    You can pay your bill anytime through our secure online customer portal. You can also check your balance, update your payment method, and set up automatic bill pay so you never miss a due date.

  • Do you offer vehicle storage?

    Yes. Parking spaces for RVs, boats, and other vehicles are available at select locations. Contact us to check availability.

  • Is the Pine Grove facility safe from flooding?

    Yes. Our Pine Grove units are built outside the flood zone and constructed with concrete and steel, keeping your belongings high, dry, and safe.

  • Do you sell moving supplies?

    Yes. Boxes and packing supplies are available at our Bigler location.